Terms and Conditions

1. Introduction

Welcome to Tours with Andreas, a distinguished provider of personalized and authentic tour experiences in Sibenik and its surrounding regions. Our website, tourswithandreas.com, is passionately dedicated to offering private tours and transfers that bring to life the beauty and culture of destinations like Sibenik, Krka National Park, Zadar, Split, Trogir, the Plitvice Lakes, and more.

Tours with Andreas is the trading name of San Andreas jd.o.o., a company duly incorporated under the laws of Croatia. Below are our detailed company specifics:

  • Legal Company Name: San Andreas j.d.o.o.
  • Registered Address: Grižine 43, 22 Sibenik
  • OIB (Personal Identification Number): 70326470335
  • Contact Information: [email protected]

This document, the Terms and Conditions of Tours with Andreas, forms a legal agreement between you, our esteemed customer, and San Andreas j.d.o.o. By accessing, browsing, and utilizing our website and services, you agree to adhere to the terms outlined herein. We highly recommend reading this document carefully as it encompasses vital information regarding your rights, obligations, and the scope of our services.

At Tours with Andreas, we specialize in crafting experiences that resonate with the spirit of adventure and cultural curiosity. From leisurely boat tours to engaging walking tours and everything in between, we are dedicated to making your visit a remarkable journey. These Terms and Conditions are crafted to ensure a seamless, secure, and enjoyable experience for all our guests.

2. Key Terms

In order to ensure clarity and avoid any misunderstandings, the following key terms used in these Terms and Conditions for Tours with Andreas (San Andreas jd.o.o.) are defined as follows:

  • "Services": Refers to all the tour-related activities, experiences, and any other services provided by Tours with Andreas, including but not limited to private tours, group tours, walking tours, boat tours, culinary experiences, and transfers.
  • "Website": Refers to the Tours with Andreas website, located at tourswithandreas.com.
  • "User": Any individual who accesses, browses, or uses the Tours with Andreas website or services. This includes both those who book tours (referred to as “Guests”) and those who may accompany them.
  • "Member": Any individual who registers, books, or uses the Services provided by Tours with Andreas. This includes both those who book tours (referred to as “Guests”) and those who may accompany them.
  • "Guest": A User who books a tour or service through the Tours with Andreas platform. This term also extends to any individuals accompanying the booking party, including minors under their supervision.
  • "Booking": Refers to the process by which a Member reserves a tour or service through the Tours with Andreas website or any other booking channels provided by the company.
  • "Tour": A specific itinerary or experience offered by Tours with Andreas, which can be booked by Members. This includes half-day, full-day, private, group, and other specialized tours.
  • "Accompanying Adult": An individual who is at least 18 years of age and takes responsibility for supervising any minors participating in the Services.
  • "Content": All text, graphics, images, music, software, audio, video, information, or other materials, including but not limited to reviews, comments, and suggestions provided by Members or Tours with Andreas.

Understanding and agreeing to these key terms is essential for using our Services. They form the basis for the mutual agreement between you, the Member, and Tours with Andreas for the provision and use of our services.

3. Service Description

At Tours with Andreas, we pride ourselves on offering a wide range of bespoke tour experiences, tailored to showcase the best of Sibenik and its surrounding areas. Our services are designed to cater to a variety of interests, ensuring an engaging and memorable experience for each traveler. Below is an overview of the services we provide:

  • Private Tours Explore the beauty of Sibenik and nearby destinations with our private tours. Each tour is carefully curated to meet your personal interests, whether it’s a deep dive into the history of the region, a scenic nature walk, or an immersive cultural experience.
  • Group Tours: At Tours with Andreas, we offer exciting open group tours, where individuals or smaller parties can book and join a larger group. These tours are a fantastic way to meet new people, share experiences, and explore Sibenik and its surroundings with fellow travel enthusiasts.
  • Boat Tours: Experience the serene beauty of the Adriatic Sea and the Krka river with our exclusive boat tours. We offer trips and journeys to discover the Sibenik archipelago.
  • Walking Tours: Discover the rich history and vibrant streets of Sibenik and nearby towns and cities with our guided walking tours. Visit landmarks like the Sibenik Cathedral, wander through charming old towns, and uncover the stories behind this historic cities.
  • Half Day Tours: perfect for those who want to experience the beauty of Sibenik and its surroundings but are short on time. Our half-day tours last up to 4 hours and are packed with activities and sights. These tours are ideal for getting a taste of the local culture, history, and landscapes without committing to a full day.
  • Full Day Tours: For those who wish to delve deeper and explore more extensively, our full-day tours, lasting up to 8 hours, are the perfect choice. These tours allow for a more relaxed pace and a comprehensive exploration of the attractions. You'll have more time to immerse yourself in each location, enjoy leisurely meals, and absorb the beauty of the surroundings.
  • Transfers: Our transfer services are designed to ensure a seamless and comfortable journey to and from your destination. We offer transfers to and from airports, hotels, and other locations in Sibenik and its surrounding areas.

Each of our services is conducted with the highest standards of quality and safety. Our team of experienced guides and staff are dedicated to ensuring your experience is not only enjoyable but also informative and safe. We continually update and refine our offerings to reflect the interests and feedback of our travelers.

4. User Agreement

By accessing, using, or making a booking through the Tours with Andreas website (https://tourswithandreas.com), you (the user) agree to be bound by these Terms and Conditions. This agreement is legally binding and governs your use of our services, including all associated features and functionalities.

  • Acceptance of Terms: By using any part of our services, you signify your acceptance of these Terms and Conditions. If you do not agree to these terms, you should not use our services.
  • Eligibility: Our services are intended for use by individuals aged 18 and above. By using our services, you represent and warrant that you are at least 18 years old and are capable of entering into legally binding agreements.
  • User Responsibility: You agree to use our services in compliance with all applicable laws and regulations. You are responsible for any activity that occurs under your account and for ensuring that any information you provide to us is accurate and up-to-date.
  • Modification of Terms: Tours with Andreas reserves the right, at our discretion, to change, modify, add, or remove portions of these Terms at any time. We will attempt to notify users of significant changes, but it is your responsibility to check these Terms periodically for changes. Continued use of our services following the posting of changes will mean that you accept and agree to the changes.
  • Service Use: The use of our services is at your sole risk. The services are provided on an "as is" and "as available" basis. Tours with Andreas expressly disclaims all warranties, conditions, and undertakings of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Limitation of Liability: Tours with Andreas, its directors, employees, partners, agents, suppliers, or affiliates, will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose.
  • User Content and Conduct: Tours with Andreas reserves the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms and Conditions.
  • Governing Law: These Terms shall be governed and construed in accordance with the laws of Croatia and if an agreement cannot be reached the issue will become subject to the decision of the Sibenik Court jurisdiction.

By using the Tours with Andreas website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

5. Modification of Terms and Services

Tours with Andreas reserves the sole right to modify, alter, or update these Terms and Conditions at any time. Such modifications shall be effective immediately upon posting on our website. As a user, it is your responsibility to review these Terms and Conditions regularly to ensure you are updated on any changes.

We also reserve the right to modify, suspend, or discontinue, temporarily or permanently, the services or any service to which it connects, with or without notice and without liability to you.

While we will endeavor to provide notice of significant changes to the services or these Terms, it is also your responsibility to review this agreement periodically for changes. Your continued use of the website and our services after the posting of any modifications will constitute your acknowledgment and agreement of the modified terms and conditions.

We welcome and encourage feedback from our users. However, please note that any comments, suggestions, ideas, feedback, or other information provided by you are non-confidential and shall become the sole property of Tours with Andreas. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of this feedback for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

6. Eligibility

Tours with Andreas welcomes a diverse range of clients, including families with children. To ensure a safe and enjoyable experience for all, we have established the following eligibility criteria:

  • Age Requirement for Primary Booking: Our services are primarily available to individuals who are at least 18 years of age. By booking a tour or using our services, you confirm that you are 18 or older and capable of entering into a legally binding agreement.
  • Children on Tours: Children are welcome to join our tours but must be accompanied by a parent, guardian, or an adult who is responsible for their care and supervision. It is the responsibility of the accompanying adult to ensure the safety and appropriate behavior of the children under their care.
  • Responsible Use: You agree to use our services responsibly, adhering to all applicable laws, respecting local customs, and practicing safety measures, especially when children are involved.
  • Compliance with Local Laws: Users of our services are expected to comply with all local, state, national, and international laws and regulations. This includes health and safety laws, public behavior standards, and respect for local cultures and environments.
  • Accurate Information: Users must provide accurate, current, and complete information about themselves and any minors under their care when required by registration forms or booking processes on our website. Users agree to promptly update this information to maintain its accuracy.
  • Prohibited Use: The services must not be used for any illegal or unauthorized purpose. Users must not engage in any activity that could harm, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of our services.

By engaging with Tours with Andreas, you affirm that you meet these eligibility requirements. If you are booking on behalf of other individuals, including children, you are responsible for ensuring that all participants meet these eligibility criteria and agree to adhere to these terms.

7. How the Site and Services Work

Tours with Andreas, accessible at https://tourswithandreas.com, offers a user-friendly platform that allows visitors to easily select and inquire about various tours in Sibenik and its surrounding areas. Here's an overview of how our service operates:

  • Selecting a Tour: Visitors to our website can browse through the range of tours available, including details like tour type, destinations, duration, and other relevant information. There is no need for visitors to register an account to view this information.
  • Sending an Inquiry: Once you've selected a tour that interests you, the next step is to send an inquiry through our website. This inquiry should include your preferred dates, number of participants, and any specific requirements or questions you might have about the tour.
  • Inquiry Confirmation and Payment Link: Our team will promptly review your inquiry and confirm the availability of the tour. Upon confirmation, we will send you a secure payment link via email, powered by Stripe, a leading online payment processing platform known for its reliability and security. This link is valid for 24 hours.
  • Completing Your Payment: You can complete your payment securely using the Stripe payment link. Stripe accepts a variety of payment methods, ensuring a convenient and safe transaction.
  • Booking Confirmation: After your payment is processed, you will receive a confirmation email for your booking. This email will include all necessary details regarding your tour, such as meeting points, start times, and any essential instructions.
  • Post-Tour Feedback Following your tour, we encourage you to share your experience and feedback. Your insights are valuable to us and help in enhancing our services for future guests.

Our booking process is designed to be user-friendly and safe, ensuring that you can effortlessly select and confirm your tour experience. We are committed to offering memorable and hassle-free tour experiences to all our guests.

8. Booking and Financial Terms for Guests

At Tours with Andreas, we aim to make the booking and payment process as clear and straightforward as possible. Here are the key financial terms and booking procedures:

  • Inquiry and Confirmation: When you find a tour you are interested in, you send us an inquiry through the website. We will promptly review your inquiry and respond with confirmation of availability or suggest alternative options if necessary.
  • Prices and Fees: All tour prices are clearly listed on our website. The total price for your selected tour will be indicated in the payment link. Please note that prices are subject to change, but such changes will not affect bookings that have already been confirmed.
  • Cancellations and Refunds: We understand that plans can change. Our cancellation policy is designed to be as accommodating as possible. If you need to cancel your booking, please inform us as soon as possible.
  • Late Payments and Non-Payment Failure to complete payment within the specified 24-hour window may result in the cancellation of your booking. We reserve the right to release your reservation in the event of non-payment or late payment.
  • Financial Security: Using Stripe for payments ensures that your financial information is secure. Stripe adheres to the highest industry standards for data security and privacy.
  • Additional Charges: Should there be any additional charges not included in the tour price (such as fees for special requests or additional services), these will be communicated to you before the payment is processed.
  • Receipts and Transaction Records: Upon completion of your payment, you will receive a receipt via email. Please note that, in compliance with Croatian law, the receipt will be issued in Croatian. We encourage you to keep this receipt for your records, as it serves as proof of your transaction and booking.

By completing a booking with Tours with Andreas, you agree to these financial terms and conditions. We are dedicated to providing transparent and fair pricing to ensure a smooth and enjoyable experience for all our guests.

9. Cancellation Policy

At Tours with Andreas, we understand that sometimes plans change, and you may need to cancel a booked tour. Our cancellation policy is designed to be as fair and accommodating as possible while considering the preparations needed for each tour.

  • Notification of Cancellation: If you wish to cancel your booking, please inform us as soon as possible. Cancellations must be made in writing, through email. It is essential to send an email to [email protected] with the following details:
    • Your full name
    • Tour name
    • Tour date
  • Cancellation Timeframes and Refunds:
    • More than 72 hours before the Tour: If you cancel your booking more than 72 hours before the scheduled start of the tour, you are entitled to a full refund.
    • Between 72 and 24 Hours Before the Tour: For cancellations made between 72 and 24 hours before the tour start time, a 50% refund of the tour price will be provided.
    • Less than 24 Hours Before the Tour and No-Shows: Cancellations made less than 24 hours before the tour start time, as well as no-shows, will incur a full charge, with no refund provided.
  • Special Circumstances: We understand that sometimes extraordinary circumstances (such as health issues, unforeseen emergencies, etc.) may necessitate last-minute cancellations. We will consider these situations on a case-by-case basis and strive to be as flexible as possible. Documentation or proof may be required.
  • Changes by Tours with Andreas: In the rare event that we must cancel a tour due to unforeseen circumstances (e.g., extreme weather conditions, safety concerns), we will inform you as soon as possible and offer a full refund or the option to reschedule.
  • Processing of Refunds: Refunds will be processed in the same manner as the original payment was made and may take several days to be reflected in your account.

We appreciate your understanding and cooperation with our cancellation policy. This policy ensures that we can manage our tour arrangements efficiently and continue to provide high-quality, enjoyable experiences for all our guests.

10. User Responsibilities

At Tours with Andreas, we strive to provide a safe, enjoyable, and respectful environment for all our guests and staff. As such, users of our services are expected to adhere to the following responsibilities:

  • Compliance with Laws and Regulations: Guests must comply with all local, national, and international laws and regulations applicable to their use of our services. This includes adhering to all traffic laws, public behavior norms, and environmental regulations during tours.
  • Respectful Conduct: We expect all guests to conduct themselves in a respectful and courteous manner towards our staff, fellow tourists, and local residents. Disruptive, disrespectful, or harmful behavior will not be tolerated and may result in the termination of your tour without a refund.
  • Safety and Risk Awareness: Guests are responsible for their own safety and should be aware of the risks associated with travel and tour activities. While we take every precaution to ensure a safe experience, guests should follow all safety instructions and guidelines provided by tour guides and staff.
  • Accurate and Timely Information: Guests are responsible for providing accurate and timely information when booking tours, including personal details, special requirements, and any other pertinent information that may affect their tour experience.
  • Supervision of Minors: Guests who are accompanying minors are responsible for their supervision and behavior throughout the tour. Children must be accompanied by an adult at all times.
  • Environmental Responsibility: Guests should respect the natural and cultural environments they visit. This includes not littering, damaging property, or engaging in activities that could harm the environment or local communities.
  • Financial Commitments: Guests are responsible for fulfilling their financial commitments related to the tours, including timely payment as per the agreed terms and adherence to the cancellation and refund policies.

By booking a tour with Tours with Andreas, you agree to uphold these responsibilities. Failure to comply with these guidelines may result in the cancellation of your tour and/or additional charges. Our goal is to ensure a positive experience for everyone involved, and your cooperation is greatly appreciated.

11. Liability and Disclaimers

Tours with Andreas prioritizes the safety and satisfaction of our guests, yet it's important for users to acknowledge certain liabilities and disclaimers associated with our services:

  • Limitation of Liability: Tours with Andreas, including its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of, or the inability to use, our services. This limitation applies to damages for loss of profits, goodwill, data, or other intangible losses, even if Tours with Andreas has been advised of the possibility of such damages.
  • Assumption of Risk: By participating in our tours, you acknowledge that certain elements of travel and touring involve inherent risks beyond the control of Tours with Andreas. These may include physical exertion, exposure to the natural elements, and travel to remote locations. You assume full responsibility for personal injury to yourself and (if applicable) your family members, and further release and discharge Tours with Andreas for injury, loss, or damage arising out of your or your family's use of or presence upon the facilities of Tours with Andreas, whether caused by the fault of yourself, Tours with Andreas, or other third parties.
  • Accuracy of Information: While we strive to provide accurate, complete, and up-to-date information, Tours with Andreas cannot guarantee that all information on the website, including but not limited to tour descriptions, pricing, and availability, is completely accurate, complete, or current at all times. We reserve the right to correct any errors and will not be held liable for any inaccuracies.
  • Third-Party Services: Our tours may include services provided by third parties. Tours with Andreas is not responsible for the actions, products, services, or content of these third parties.
  • Health and Fitness: You are responsible for assessing whether you are physically and medically fit for the activities involved in the tour you book. Tours with Andreas is not liable for any injuries or health issues that may arise from your participation in these activities.
  • Indemnification: You agree to indemnify and hold harmless Tours with Andreas and its affiliates from any claims, damages, losses, liabilities, and expenses, including attorney’s fees, arising out of or in connection with your violation of these Terms, your use of the Services, or your violation of any rights of another.

By engaging with our services, you acknowledge that you have read, understood, and agreed to be bound by these liability and disclaimer terms. We advise you to take all necessary precautions and preparations to ensure a safe and enjoyable experience during your tour.

12. Intellectual Property

Tours with Andreas respects intellectual property rights and expects the same from our users. The following terms outline the intellectual property policy in connection with our services:

  • Ownership of Content: All content present on the Tours with Andreas website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of San Andreas j.d.o.o. or its content suppliers and protected by international copyright and other intellectual property laws. Unauthorized use, reproduction, modification, distribution, or storage of any content for purposes other than personal, non-commercial use is expressly prohibited without prior written permission from Tours with Andreas.
  • Trademarks: The Tours with Andreas name and logo and all related product and service names, design marks, and slogans are the trademarks or service marks of San Andreas jd.o.o. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Tours with Andreas website.

By using our website and services, you agree to respect the intellectual property rights of Tours with Andreas and third parties. Any unauthorized use can lead to legal actions and/or termination of service.

13. Privacy Policy

Your privacy is of utmost importance to us at Tours with Andreas. We have established a comprehensive Privacy Policy that outlines how we collect, use, disclose, and safeguard your personal information.

  • Accessing Our Privacy Policy: To understand our practices and your rights regarding your personal information, we encourage you to read our Privacy Policy in full. The policy provides detailed information on the type of data we collect, how it is used, and the measures we take to protect your personal data.
  • Direct Link to Privacy Policy For your convenience, you can access our Privacy Policy directly at Privacy Policy. This link will take you to the document where all our privacy practices are detailed.
  • Consent and Agreement: By using our website and services, you acknowledge that you have read, understood, and agree to the terms outlined in our Privacy Policy. Your continued use of our services signifies your ongoing agreement to be bound by our Privacy Policy.
  • Updates and Changes: Please note that our Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review the policy regularly to stay informed about how we are protecting your information.

By agreeing to these Terms and Conditions, you also consent to the data practices described in our Privacy Policy. Protecting your personal information is a responsibility we take seriously, and we are committed to respecting your privacy in all our interactions.

14. Prohibited Activities

To maintain the integrity and safety of our services and ensure a positive experience for all users, Tours with Andreas prohibits certain actions and behaviors. Violation of these prohibitions may result in refusal of service, cancellation of your booking, and/or legal action. The following are strictly prohibited:

  • Illegal Activities: Engaging in any illegal activities or conduct is strictly prohibited. This includes but is not limited to vandalism, theft, harassment, and any other criminal offenses.
  • Disruptive Behavior: Behavior that disrupts the tour experience for other guests or poses a safety risk to anyone, including excessive noise, intoxication, and non-compliance with instructions from tour guides or staff.
  • Damage to Property: Damaging or defacing any property belonging to Tours with Andreas, tour venues, or other third parties during a tour is prohibited.
  • Unauthorized Commercial Activities: Conducting any unauthorized commercial activities, including soliciting or advertising goods and services, during the tours.
  • Endangering Health and Safety: Engaging in actions that endanger the health and safety of yourself, other guests, our staff, or the general public.
  • Non-Compliance with Local Regulations: Failing to adhere to local laws and regulations, including public behavior standards and environmental protection guidelines.
  • Misuse of Intellectual Property: Unauthorized use of the Tours with Andreas name, logo, content, or other intellectual property, including reproducing, copying, or counterfeiting.
  • Interference with Operations: Interfering with the operations of the tour, including obstructing tour guides or staff in the performance of their duties.

We reserve the right to take appropriate actions in response to any violations of these prohibitions, including but not limited to removing the offending individual(s) from the tour, notifying law enforcement, and pursuing legal remedies. Our goal is to provide a safe, enjoyable, and respectful environment for all our guests and staff, and your cooperation is key to achieving this.

15. Feedback and Reviews

At Tours with Andreas, we value your feedback and encourage you to share your experience with us. We welcome your comments, suggestions, and reviews, as they help us improve our services and enhance the experience for future guests.

  • Feedback: Feedback can be provided through our website, email, or other communication channels. We appreciate your insights and suggestions and will take them into consideration as we continue to refine our services.
  • Reviews: Reviews can be submitted through our website. We encourage you to share your experience with other travelers, as this helps us reach more people and continue to provide high-quality tours.
  • Respectful Conduct: We welcome all feedback and reviews, but we ask that you conduct yourself in a respectful and courteous manner. We reserve the right to remove any reviews that are offensive, inappropriate, or otherwise violate our Terms and Conditions.

By providing feedback or submitting a review, you agree to allow Tours with Andreas to use your comments, suggestions, and reviews for marketing and promotional purposes. We may use your feedback in our marketing materials, on our website, or on third-party platforms.

16. Closing and Contact Information

Thank you for choosing Tours with Andreas for your travel experiences. We hope these Terms and Conditions have helped clarify the legal framework within which we operate and your interaction with our services.

  • Email: [email protected]
  • Phone: +385 95 552 3682
  • Address: Grižine 43, 22000 Sibenik, Croatia

Your journey is important to us, and we are committed to ensuring it is enjoyable, safe, and memorable. We look forward to serving you and providing unforgettable experiences in Sibenik and its surrounding areas.

Thank you for choosing Tours with Andreas.

Last update: 13.1.2024.